Covid 19

Covid-19 Policy

Our hotel, respecting the health and safety of the staff and the visitors but also of all the partners-suppliers that enter the hotel area, observes all the foreseen protection measures against Covid-19 and adapts its operation according to the new health protocols. .

The consequence of all is that the operating procedures of the hotel have been changed and have been designed in order to minimize the risk and enhance the safety of the guests and the employees.

The additional measures taken by our hotel, observing both the mandatory criteria of the Health Protocols of our country and the optional recommendations, include the following:

Team members (staff) Training

  • Training on COVID-19 safety and sanitation protocols to all employees
  • Informative posters throughout the staff areas

Personal Protective Equipment

  • Provision of personal protective equipment to all employees
  • Hand sanitizing stations, masks & gloves for our guests and staff around public areas
  • Regular thermal controls are done to all employees

Physical distance

  • Floor signage and informative posters for physical distance
  • Proper arrangement of restaurant, bar and lounge tables to ensure appropriate distancing
  • We inform according to the new operating protocols that hotel guests are only allowed to enter the rooms

Management of a suspected case

Our hotel cooperates with a doctor specially trained in the management of COVID-19 cases and has prepared a comprehensive action plan for the management of a possible suspected case, with respect to the personality and privacy of our customers.

Cleaning and disinfection protocols

The hotel has chosen approved for use disinfectants effective against bacteria and viruses and appropriate for SARS- CoV-2

Guest rooms

  • Enhanced cleaning and disinfection protocols are used to clean guest rooms with attention to high touched surfaces
  • Steam cleaners for the disinfection of fabric surfaces
  • All decorative items are suspended
  • Housekeeping trolleys are sanitized after each shift
  • The linen and towel change is performed every 3 days. This frequency may change upon request

Public areas

  • Increased frequency of disinfection of all public areas and staff areas with attention to high touched surfaces
  • Steam cleaners for the disinfection of fabric surfaces
  • Dining tables, bar stools, chairs etc disinfected after each use
  • Recommendation to all guests the usage of their in-room WC
  • Air Conditioning Cleaning, according to governmental protocols

Front office desk

  • Check out time: 11h00 / Check in time: 15h00
  • Electronic check in before arrival is suggested
  • Guests personal data (address, telephone number, email) during check in, for public health protection and the possible need of tracing
  • Appropriate floor signage for physical distancing
  • All key cards disinfected prior use
  • POS terminals disinfected after guest use
  • Working surfaces & shared Equipment disinfected regularly
  • A complete medical kit available at the reception
  • Credit card as a payment method instead of cash will be reinforced
  • Guests are informed for the services that are officially suspended or altered

Elevator use

  • Guests are enhanced to prefer the use of stairs
  • Maximum capacity of persons is signed in the entrance of the elevator
  • Guests are enhanced to use the elevator only if staying in the same room
  • Disinfection of the button panels is performed on a regular basis

Restaurant services

  • A hand disinfection stands in the restaurant entrance
  • The service is provided according to the Covid-19 protocols
  • Napkin service is suspended and replaced by one usage napkin
  • When possible, individual packaged serving items are used
  • Tables are arranged with appropriate physical distancing

Food Safety

At our hotel, food handlers and supervisors are trained on safe food preparation and service practice according to HACCP principles.

 Suppliers of goods & services

  • All our suppliers of goods and services follow similar Safety Protocols measures
  • Suppliers do not enter the hotel from the main entrance, instead they enter from a separate secondary entrance

The hotel has in place an action plan in case of COVID-19 suspected cases οf guests or staff member which complies with Greece’s Hotel protocols and legislation.

The Management of our Hotel is committed in fully implementing Greece’s Hotel Safety Protocols.

We wish you a safe and pleasant stay in our hotel.

οδηγιες κορωνοιος ENG
Health First

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